Try uninstalling the drivers then restart your computer. There is an easier way to solve the driver problem that you can try if you are not sure how to update the driver. You need to search the right drivers online. But as we all know, updating drivers is not an easy task. Tips: Usually, it is recommended to update the drivers if they have problems. Restart back to normal mode before installing the printer again.If you want to uninstall drivers in Windows 10, 7 or 8.1, you can follow these steps. If the driver still will not remove, restart the computer in a diagnostic startup and then use the printui /s /t2 command to remove the driver package(s) (see Use Windows diagnostic mode to troubleshoot issues with Autodesk software). If a message appears about access denied or the printer being in use and the driver or any installed program is not found that would account for this, restart the computer. Windows XP does not have this extra choice. Note: Removing the driver package will clear all driver installation files for that device, leaving no reference to the printer that Windows could possibly use to auto-reinstall again. Select 'Remove driver and driver package' and click OK.Select the printer driver to uninstall.Click the File menu and choose 'Server Properties.'.Click Start > Control Panel > Printers and Faxes.Select any printer and then click 'Print server properties' at the top of the window.From the Start menu or the Start screen:.Press the WINDOWS key on the keyboard to display the Start screen, type in printui /s /t2 and then click it in the search list.Press WINDOWS-R on the keyboard to bring up the Run window, type in printui /s /t2 and then press Enter or click OK.Click the Start menu and in the search field type printui /s /t2 and then press Enter or click it in the search list.Open the Print Server Properties dialog window by doing one of the following:.To completely remove printer driver files from a system: Not doing these before attempting to remove the driver files may result in an 'access denied' or 'printer in use' error.

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